Terms & Conditions – Ivy & Harper

This website is operated by Ivy & Harper. Throughout the site, the terms “we,” “us,” and “our” refer to Ivy & Harper. Ivy & Harper offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions, including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.

Article 1 – Definitions

Withdrawal period: the timeframe during which the consumer may exercise the right of withdrawal.

Consumer: a natural person acting for purposes outside their trade, business, or profession.

Business: Ivy & Harper, the business offering products and/or services remotely.

Distance contract: a contract concluded between the business and the consumer using remote communication methods, such as through this website.

Product: any item offered for sale on our website.

Article 2 – Company Identity

Company name: Ivy & Harper
Location: United Kingdom
Email: contact@ivyandharper.com

Article 3 – Applicability

These Terms & Conditions apply to every offer made by Ivy & Harper and to every order, purchase, and distance contract concluded between Ivy & Harper and the consumer.

By placing an order on our website, the consumer confirms that they have read, understood, and accepted these Terms & Conditions.

Article 4 – The Offer

Each offer contains a description of the products offered. We aim to display product descriptions, images, prices, colours, sizes, and other information as accurately as possible.

However, we cannot guarantee that colours and details displayed on your device will be completely accurate, as this may depend on screen settings and device differences.

Obvious errors or mistakes in the offer, product information, pricing, or availability are not binding on Ivy & Harper.

We reserve the right to modify, update, or discontinue products at any time without prior notice.

Article 5 – The Contract

The contract is concluded at the moment the consumer accepts the offer by placing an order and successfully completing the checkout process.

After placing an order, the consumer will receive an order confirmation by email. This confirmation does not automatically mean that the order has been accepted if there is an error, suspected fraud, payment issue, or stock availability issue.

We reserve the right to refuse or cancel orders where necessary, including in cases of incorrect pricing, unavailable products, suspected fraud, or misuse of the website.

Article 6 – Prices and Payment

All prices are displayed in GBP (£) unless otherwise stated.

Prices include VAT where applicable, unless stated otherwise. Shipping costs, taxes, duties, or other additional fees may be shown separately during checkout.

Payment must be completed using one of the payment methods offered at checkout. Orders will only be processed once payment has been successfully received or authorized.

We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed.

Article 7 – Delivery

We aim to process and deliver orders as quickly as possible. Delivery times shown on the website are estimates and may vary depending on destination, carrier delays, customs processing, or other circumstances outside our control.

Orders will be delivered within a maximum of 30 days, unless a different delivery period has been agreed or clearly stated.

Ivy & Harper is not responsible for delays caused by incorrect shipping information provided by the customer, customs delays, carrier delays, or events outside our reasonable control.

Article 8 – Shipping Information

The customer is responsible for providing complete and accurate shipping information at checkout.

If an order cannot be delivered due to incorrect or incomplete address details, refusal of delivery, or failure to collect the package, additional shipping costs may be charged to the customer.

Risk of loss or damage to the products passes to the consumer once the order has been delivered to the address provided by the consumer.

Article 9 – Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days of receiving the product, unless an exception applies.

To exercise the right of withdrawal, the consumer must contact us within the withdrawal period at:

contact@ivyandharper.com

The product must be returned in its original condition, unused, undamaged, and, where possible, in the original packaging.

Article 10 – Return Costs

If the consumer exercises the right of withdrawal, return shipping costs are the responsibility of the consumer, unless otherwise stated by Ivy & Harper.

We recommend using a tracked shipping method when returning products. Ivy & Harper is not responsible for returns that are lost or damaged during return shipping.

Refunds will be processed after we have received and inspected the returned product.

Article 11 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

• Custom-made or personalized products
• Products that cannot be returned for hygiene or health protection reasons if the seal has been broken
• Products that have been used, damaged, washed, altered, or are no longer in original condition
• Digital products or services that have already been delivered, where applicable
• Gift cards, where applicable

Article 12 – Refunds

Once your return has been received and approved, we will process the refund to the original payment method.

Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

Original shipping costs may not be refunded unless required by applicable law or unless the return is due to an error on our part.

Article 13 – Complaints

If you have a complaint about a product, delivery, or our service, please contact us at:

contact@ivyandharper.com

Complaints regarding the delivery or condition of a product should be reported within 7 days of receipt, where reasonably possible.

Please include your order number, a clear description of the issue, and, where relevant, photos of the product or packaging.

Article 14 – Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:

contact@ivyandharper.com

Please include your order number and clear photos of the item and packaging. If the issue is confirmed, we may offer a replacement, refund, or other suitable solution.

Article 15 – Product Use

Products must be used only for their intended purpose and in accordance with any care instructions or product information provided.

Ivy & Harper is not responsible for damage caused by misuse, improper care, normal wear and tear, or failure to follow care instructions.

Article 16 – Intellectual Property

All content on this website, including text, images, logos, graphics, product photos, designs, and branding, is owned by or licensed to Ivy & Harper and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from our website without our prior written permission.

Article 17 – Personal Data

We process personal data in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that your personal data may be processed as described in our Privacy Policy.

Article 18 – Limitation of Liability

To the fullest extent permitted by law, Ivy & Harper shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Article 19 – Force Majeure

Ivy & Harper is not responsible for delays or failure to perform obligations caused by events outside our reasonable control.

This may include carrier delays, customs delays, strikes, natural disasters, supply chain disruptions, technical failures, government actions, or other unforeseen circumstances.

Article 20 – Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time.

The latest version will always be available on our website. Continued use of the website after changes have been posted means that you accept those changes.

Article 21 – Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom, unless mandatory consumer protection laws in your country of residence provide otherwise.

Article 22 – Contact Information

For questions about these Terms & Conditions, please contact us at:

Ivy & Harper
Email: contact@ivyandharper.com