Privacy Policy

1. Introduction

This Privacy Policy explains how Ivy & Harper collects, uses, stores, and protects your personal data when you visit our website, place an order, contact us, subscribe to our newsletter, or interact with our store.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

2. Responsible party

The responsible party for the processing of personal data on this website is:

Ivy & Harper
Email: contact@ivyandharper.com

3. Personal data we collect

We may collect the following types of personal data:

• Name
• Email address
• Billing address
• Shipping address
• Phone number
• Order details
• Payment information
• IP address
• Browser and device information
• Website usage data
• Products viewed
• Cart activity
• Email marketing preferences
• Customer support messages

4. How we collect your data

We collect personal data when you:

• Visit our website
• Place an order
• Create or use a customer account
• Subscribe to our newsletter
• Contact us by email or through a contact form
• Add products to your cart
• Interact with our emails
• Interact with our advertisements on platforms such as Facebook or Instagram

Some data is provided directly by you, while other data is collected automatically through cookies and similar technologies.

5. Why we process your personal data

We process your personal data for the following purposes:

• To operate our online store
• To process and deliver your orders
• To process payments
• To provide order confirmations and shipping updates
• To respond to customer service requests
• To manage returns, refunds, and complaints
• To prevent fraud and protect our website
• To improve our website and customer experience
• To send newsletters and promotional emails, where permitted
• To send abandoned cart reminders, where permitted
• To measure and improve our advertising campaigns
• To comply with legal, tax, and accounting obligations

6. Legal basis for processing

Where the GDPR applies, we process your personal data based on one or more of the following legal bases:

• Performance of a contract: when processing is necessary to fulfill your order or provide our services.
• Consent: when you subscribe to our newsletter, accept marketing cookies, or give consent for certain marketing activities.
• Legitimate interest: when we improve our store, prevent fraud, respond to inquiries, or market similar products to existing customers where legally permitted.
• Legal obligation: when we are required to keep records for tax, accounting, or legal purposes.

7. Shopify

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.

When you place an order or interact with our store, Shopify may process personal data such as your name, email address, billing address, shipping address, phone number, order details, payment details, IP address, browser information, and device information.

Shopify processes this data to help us operate the webshop, process orders, manage checkout, process payments, prevent fraud, provide store analytics, and improve store functionality.

Shopify may process your personal data on our behalf as a service provider. Shopify may also process certain data as an independent controller, depending on the specific service used.

8. Payments

When you make a purchase, your payment details are processed by the payment providers available through our Shopify checkout.

We do not store full credit card or payment card details ourselves. Payment information is processed securely by the relevant payment provider.

Depending on the payment method you choose, your payment data may be processed by providers such as Shopify Payments, PayPal, Klarna, credit card providers, or other available payment processors.

9. Order processing and delivery

To deliver your order, we may share necessary personal data with shipping carriers, fulfillment partners, and other service providers involved in order handling.

This may include your name, shipping address, email address, phone number, and order details.

This data is shared only to the extent necessary to process, ship, track, and deliver your order.

10. Customer support

When you contact us by email or through a contact form, we process the information you provide in order to respond to your request.

This may include your name, email address, order number, message content, and any other details you choose to provide.

You can contact us at:

contact@ivyandharper.com

11. Email marketing with Klaviyo

We use Klaviyo for email marketing, newsletters, customer communication, and marketing automation.

If you subscribe to our newsletter, make a purchase, or interact with our store, we may process data such as your name, email address, order history, products viewed, cart activity, purchase behavior, email opens, email clicks, and marketing preferences.

Klaviyo helps us send newsletters, promotional emails, product recommendations, abandoned cart reminders, post-purchase emails, customer win-back emails, and special offers.

We send marketing emails only where legally permitted. This may be based on your consent or, where allowed, our legitimate interest in marketing similar products to existing customers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:

contact@ivyandharper.com

Transactional emails, such as order confirmations, shipping updates, and customer service messages, may still be sent because they are necessary for processing your order.

12. Abandoned cart emails

If you add products to your cart but do not complete your purchase, we may send you an abandoned cart reminder, where legally permitted.

These emails may be sent through Shopify and/or Klaviyo.

Abandoned cart emails may use information such as your email address, cart contents, products viewed, and checkout activity.

13. Meta Pixel

Our website uses the Meta Pixel, provided by Meta Platforms Ireland Limited and/or Meta Platforms, Inc.

The Meta Pixel helps us understand how visitors interact with our website and measure the effectiveness of our advertisements on Facebook, Instagram, and other Meta platforms.

The Meta Pixel may collect data such as IP address, browser information, device information, pages visited, products viewed, items added to cart, checkout activity, purchases, and interaction with ads.

We use Meta Pixel to measure ad performance, track conversions, build custom audiences, show relevant ads, retarget website visitors, and improve our advertising campaigns.

Where required by law, Meta Pixel is only used with your consent. You can manage your cookie preferences through our cookie banner or browser settings. You can also manage your advertising preferences through your Facebook or Instagram account settings.

14. Cookies and similar technologies

Our website uses cookies and similar technologies to make the website function properly, improve user experience, analyze website traffic, and support marketing activities.

Cookies may be used for website functionality, shopping cart functionality, checkout functionality, payment processing, fraud prevention, analytics, email marketing, advertising, and retargeting.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, are used only where legally permitted and, where required, with your consent.

Cookies and similar technologies may be used by Shopify, Klaviyo, Meta Pixel, payment providers, and shipping or fulfillment tools.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and checkout.

15. Direct marketing

We may use your email address to send you marketing communications about our products, offers, and updates.

We only do this if you have subscribed to our newsletter, given consent, or are an existing customer and the communication relates to similar products where legally permitted.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting:

contact@ivyandharper.com

16. Sharing personal data with third parties

We may share your personal data with trusted third-party service providers where necessary to operate our business.

These may include Shopify, payment providers, shipping carriers, Klaviyo, Meta, IT and security providers, analytics and business tools, and tax, legal, or accounting service providers where required.

We only share personal data where necessary. We do not sell your personal data.

17. International data transfers

Some of our service providers may process personal data outside your country of residence, including outside the European Economic Area.

Where personal data is transferred internationally, we rely on appropriate safeguards where required by law.

18. Data retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy.

This includes processing and fulfilling orders, providing customer support, meeting legal, tax, and accounting obligations, resolving disputes, preventing fraud, maintaining business records, and managing marketing preferences.

19. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Our website uses SSL/TLS encryption to protect the transmission of personal data and confidential information, such as checkout and payment details.

20. Your rights

Depending on your location and applicable data protection laws, you may have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a data protection authority

To exercise your rights, contact us at:

contact@ivyandharper.com

21. Right to object to direct marketing

You have the right to object at any time to the processing of your personal data for direct marketing purposes.

If you object, we will stop using your personal data for direct marketing.

You can object by clicking the unsubscribe link in our marketing emails or by contacting:

contact@ivyandharper.com

22. Children’s privacy

Our website and products are not intended for children under the age of 16.

We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can delete the information where required.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or the services we use.

The latest version will always be available on our website.

24. Contact

For questions about this Privacy Policy or how we process your personal data, contact us at:

Ivy & Harper
Email: contact@ivyandharper.com